Delivery Policy

Last updated: July 10, 2026

This Delivery Policy explains how OPENWAY services and one-time purchases are delivered. OPENWAY is operated by OPENWAY PTY LTD ("the Company", "we", "us", or "our").

1. Digital Service Delivery

OPENWAY provides digital cloud services only. No physical products are shipped.

Services are delivered through the OPENWAY website, dashboard, API, and related platform interfaces.

2. Purchase Activation

After successful payment confirmation, the usage credits from your OPENWAY purchase are normally added to your account automatically and become available for use shortly thereafter.

In most cases, credits are added within a few minutes after payment confirmation. Activation may take longer due to payment provider review, fraud checks, network delays, system maintenance, account verification, or technical issues.

3. Service Access

Once your credits are available, you can use OPENWAY to deploy models, run inference and generation workloads, manage resources, and access related platform features, subject to account status, your available usage credits, resource availability, and compliance with our Terms of Service and Acceptable Use Policy.

You are responsible for stopping or deleting running model deployments and workloads when you no longer wish to consume credits. Service usage and credit consumption may continue while resources remain running.

4. Delivery Confirmation

Your credit balance and usage may be confirmed through the OPENWAY dashboard, billing records, account status, or transaction history.

You should contact [email protected] if a successful payment does not add credits to your account.

Invoices or billing records may be available in the OPENWAY account after successful payment confirmation.

5. Delivery Issues

If your purchased credits or services are not delivered as expected, please contact us with:

  • OPENWAY account email.
  • Transaction date and amount.
  • Payment provider reference, invoice, or billing record, if available.
  • Description of the issue.
  • Screenshots, if applicable.

We will investigate and, where appropriate, add the purchased credits, correct your account, or issue a refund in accordance with our Refund Policy.

6. No Shipping Fees

OPENWAY does not ship physical goods. Shipping fees do not apply.

7. Service Limitations

Delivery of services may be limited, delayed, suspended, or refused if:

  • Payment is not completed or is under review.
  • Account verification is required.
  • The account violates our Terms of Service or Acceptable Use Policy.
  • The transaction appears fraudulent, unauthorized, or suspicious.
  • Required infrastructure or GPU resources are temporarily unavailable.
  • We are required to restrict service by law, regulation, payment provider, or infrastructure provider.

8. Contact

For delivery questions, contact:

Email: [email protected]